About reservation

Incorporation of accommodation

Click here for the terms of accommodation.

What is included in all INCLUSIVE?

Room rates include dinner, breakfast, drinks and snacks in the lounge, hot springs and activities.

What time do you check in and check-out?

Check-in 15:00 Check-out 11:00
※It may vary depending on the plan you booked.

Can I have early check-in or late check-out?

Early check-in and late check-outs are charged. Both are charged 1 room <3,300 yen per hour>.

Could you tell me about the payment?

Please pay for it when you arrive.

When will the cancellation fee be charged?

A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan you booked.

Could you tell me about your phone call?
Click here for reservations at 03-6830-3932 (8:00-22:00)
Contact us on the day of the hotel representative 0799-52-3011
Could you tell me how to use the accommodation invitation ticket?

Please contact the hotel for information on how to use accommodation invitation tickets.
TEL: 0799-52-3811

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About restaurant and food

Could you tell me about allergy response?

Please refer to the link below for information on how to deal with food allergies.
>For those who have food allergies

Do you have allergy notations?
The buffet restaurant shows the use of ingredients for the eight major allergies. (Eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, walnuts, walnuts)
Please note that the kitchen handles a variety of ingredients, so please note that there is a possibility of a small amount of contamination, including at a foodstuff factory.
If you have any questions, please feel free to contact the restaurant staff on the day.
What kind of restaurants do you have?

There is only a buffet restaurant "Le Sensoriel" (Le Sansoel).

How much does it cost to add a buffet?
The following rates will be accepted at the front desk on the day.
Breakfast: Adults 3,800 yen / elementary school students 3,800 yen / Preschool children over 3 years old 2,000 yen
Dinner: Adult 9,200 yen / Elementary school students 7,300 yen / Preschool children over 3 years old 2,000 yen
※Includes basic beverage charges
※Breakfast and dinner fees between 3 and 7 years old are not charged for reservations made by telephone to the official reservation site or call center.
Do you have lunch?

I don't have it.

Will the menu change due to consecutive nights?

Basically, it will be the same menu.
Ingredients used are subject to change depending on the daily menu and purchasing conditions.

Could you tell me the buffet menu?
We have a menu that mainly Japanese and Western styles.
Please refer to here for more information.
※The menu is subject to change depending on the season and circumstances.
Is dinner free of charge?

You can enjoy alcohol and soft drinks free flow (free) for your dinner buffet drink.

Can I reserve a table at the dining room?

We do not accept reservations for seating. We will inform you on a first-come, first-served basis.
In addition, some seats, such as sofa seats, are guided to customers of 4 or more.

Can I reserve breakfast and dinner time?

We don't accept reservations. Information will be available on a first-come, first-served basis. In addition, we have introduced a waiting-list system.

Do you have children's tableware, children's chairs, etc.

Yes, there is. Coophan is also available. (On a first-come, first-served basis, number)
In addition, you can enter the buffet restaurant with a stroller.

Is there anything that children can eat?
We have several kinds of menus for children in the kids corner. In addition, there is also a menu that is easy for children to enjoy in the menu for adults.
<Example of dinner menu>
Meatball, Napolitan, Karaage, Gyoza, Potato, Dim sum, white rice, bread, fruit, ice cream, cotton candy
(There is curry udon, and you can eat only noodles as long as you like.)
<Example of morning menu>
Pancakes, scrambled eggs, chicken balls, chicken rice, whitebait, chicken tsumire and vegetable soup, yogurt, white rice, rice porridge, short pasta, potato, bread, fruit
※The menu is subject to change depending on the season and circumstances.
Do you have baby food?

Yes, there is. It will be a ready-made baby food. If you wish, please contact the restaurant staff on the day of the event.

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About Rooms

Is there a barrier-free room?

There is one room where you can enter the restroom as a wheelchair. In addition, there is a step to the bathroom.
For inquiries such as reservations, please click here 0799-52-3811

What is the difference between superior twin and standard twin (Mediterranean style) and classic twin?

superior Twin was renewed in April 2024, with toilets, baths and washbasin.
Standard Twin (Mediterranean style) is a guest room renewed in April 2013 and is a three-piece unit bath.
Classic Twin is a three-piece unit bath in a room that has not been renovated.

Could you tell me about futon bedding?

We ask for self-service for futon beds in Japanese-style rooms and Japanese-Western style futons. If you need any assistance, please contact the front desk.

Is it possible to have rooms ready for each other?

If you make a reservation for the same room type including the view, you can arrange it in a nearby room.

Do you have a smoking room?

There is no smoking room. Please use the smoking area.

Do you have milky lotion, skin toner, or cleansing?

Rooms are not available in guest rooms. It's in a large women's bath.

Could you tell me amenities?
Please check here for the amenities of each guest room.
Some amenities (couples, beards, cotton, etc.) are available next to the front desk. Please feel free to use it.
Do you have room clothes?

There is room wear (Yukata). It can be used in all areas of the building. Sizes other than the yukata available in the guest room are available at the front desk.

Can I see the sea in a Japanese-style room?

All rooms in Japanese-style rooms do not see the sea.

How is the air conditioner adjustment?

Switching between heating and cooling is all at once and cannot be adjusted for each guest room.
※The airflow can be adjusted for each guest room.

Can you put the bed on the wall?

Standard twin rooms (Mediterranean style) and some classic twin rooms can have one bed on the wall side.

Could you tell me a room where you can have beds in each room?

superior Twin Room: If you make a request in advance, you can attach the beds and prepare it.
Standard Twin (Mediterranean style): Since there is a night table between the beds, it cannot be attached.
Classic twin rooms: Some beds can be attached to each other, but we can't guarantee the preparation.

Can I enter my room in a wheelchair?

You can enter. In addition, there are steps in the bathroom (including unit bath).
In addition, a stepping stone can be prepared. If you wish, please contact the front desk. (On a first-come, first-served basis, number)

Could you tell me the bed width?
The basic bed width is a semi-double bed and 120cm wide.
For details, please refer to the following link.
Do you have cribs or bed guards?

Baby cots are not available, including rental items. Bed guards are available only in the baby room and there are no rental items available.
If you are worried, we recommend that you use a Japanese-style room with a mattress or a Japanese-Western style (junior suite) guest room.

Could you tell me the amenities in the baby room?
Please refer to the room information that says "Baby Friendly" and "Infant for infants" from "STANDARD" on the guest room list page.
<Baby Room Permanent Equipment>
Sealing light with projector function, trash cans for diapers, butto wipes, 3 seconds thermometer, baby bottle disinfection, milk preparation pod, microwave oven, bed guard, bambo, neonatal nail clippers for babies, lather soap, auxiliary toilet seat, stepping platform, guest room slippers, toys, etc.

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About the large public bath

Can pregnant women take a bath?

There are no restrictions on use. Please use it according to your physical condition.

Do you have men and women?

There is no swap.

Can I take a bath with a bath time cover?

You can use it.

Do you have a private bath?

There is no private bath.

Do you have a water bath?

There is one water bath for each man and woman.

Is the locker in the dressing room come with a lock?

It is a locker that can be used for free.

Can I use tattoos and tattoos?
In principle, bathing in hot springs for those who have tattoos and tattoos are not allowed.
However, you can take a bath only if you can hide and hide two 7.5cm x 9.5cm cover seal. which are sold at the hotel. (200 yen per sheet)
Is it possible for people with disabilities to take care of bathing?

There is no staff assistance service.

Do you have a chair or cane for the disabled?

There are both men and women's public baths.

Can you put a baby into it?

There are no restrictions on use. Baby bath chairs are available for both men and women's public baths. (first-come, first-served basis)

Do you have shampoos for children?
We offer body soap and shampoo that can be used by small children.
※Please check here for more information.
If you have any requests for baby foam soap, please contact the staff.
Is there a step in the bath?

There are steps at the entrance of the dressing room, the open-air bath entrance, and the bath bugs. There are places with handrails for both indoor and outdoor baths when entering and exiting the hot spring bath.

Can I take a day trip bath?

Day bathing is not available.

Until what age do children (the opposite sex) enter together?

Mixed bathing for men and women aged 7 and over are not allowed.

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About access

How can I get to Tokushima Airport?
"Onion Bus", which runs between Tokushima Airport and Fukura Bus Terminal, is convenient. Please check here for more information.
Could you tell me the route from the interchange to the hotel?
The hotel is located to the south of Awajishima, and the nearest interchange is [Awajishima Minami IC].
Get off the Awajishima Minami IC and go to the left "Fukura" direction. Next, take the end to "Fukura" on the left (right to Michi-no-Eki). Continue running for a while looking at the sea on your right, and immediately after the road sign of "Kukamura Minamiawaji" appears, you will see the hotel sign on your left hand. It's about 10 minutes by car from Awajishima Minami IC. Get off the IC and turn left three times.
Approach to the place where you can see the hotel (white wall building) once on the cliff. Please note that the navigation may end there. It takes 2 to 3 minutes to the entrance with the hotel sign.
Do you have a free shuttle bus?
This is a shuttle bus operated by the tourist association. Reservations are not available.
For more information, please refer to the "Free Shuttle Bus Guide" here.
Where's the nearest bus stop?
The nearest from Keihanshin area is "Fukura Bus Terminal", and the nearest from Shikoku is Awajishima Minami Interchange.
When using the Fukura Bus Terminal, a shuttle bus runs on a regular basis between the hotel and Nanairokan.

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About neighboring facilities

Do you have an ice machine?

There is no ice machine that can be used for free. It is sold at the shop.

Where can I enjoy with my children?

There are playground equipment and facilities for children at Uzushio Cruises, Awaji Farm Park Ground Hill, Awajishima Ranch, Awaji Jadeno Hire Outdoor Resort, World Park ONOKORO, Parche Fragrance House, Nijigen no Mori, and Akashi Kaikyo Park.

What are the best spots for rainy days?

The Otsuka Museum of Art, Onaruto Bridge Memorial Hall, Awaji Green Pavilion Hall, Awaji Green Museum, Parche Scent Museum, and Kaojudo.

What kind of restaurants are there?

There is a restaurant and izakaya in the area of Fukura, about 10 minutes by car from the hotel. If you go to Sumoto City, which is about 30-40 minutes away, you will find more shops.

Is there a supermarket nearby?

"Kikukawa Store" is about 7 minutes by car from the hotel, and "AEON" is about 10 minutes by car.

Is there a drugstore nearby?

It is located about 10 minutes by car from the hotel in "Lady" and "Cosmos".

Is there a convenience store near here?

There is Lawson which is about 10 minutes by car from the hotel.

Are there any nearby beaches?
There are Ibi Uzushio Village Beach (about 15 minutes by car from the hotel), Ama Beach Beach (about 25 minutes by car from the hotel), and about 30 minutes by car from Keino Matsubara Beach Hotel). Please refer to here for more information.

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Others

Can I check my baggage?
Please use the dial-type locker in front of the lobby for baggage storage before arrival and after departure.
Can I keep frozen and refrigerated items?

We don't take care of it. Please use the refrigerator in the guest room.

Do you have a cigarette vending machine?

We don't have a cigarette vending machine.

Do you have a microwave oven?

It's in the baby room. Please contact the front desk if you need to be warmed up.

Can I use gift certificates/travel tickets for payment?

Available JCB gift card, JTB Nice Gift
Items not available VISA gift cards, JTB Nice Trip

Is it possible to smoke inside the building?

Non-smoking in the building and guest rooms. For smoking, please use the smoking area in front of the shopping plaza on the 1st floor (near the poolside entrance on the left side of the lounge).
If you find smoking in the guest room, you will be charged 30,000 yen (tax included) as a cleaning fee.

Do you have a coworking space?

There is no coworking space.

Is there a charging space for electric vehicles?

There are two ordinary charging spaces and one fast charging space.
※Depending on the type of vehicle you are using, the charger may not be compatible.

Do you have a parking lot?

There is an outdoor parking lot (240 cars, free) in front of the hotel lobby entrance.
Please note that the use is on a first-come, first-served basis and reservations are not accepted.

Do you provide pharmaceuticals?

We do not provide any pharmaceuticals to our customers.

Can I stay with my pet?
Please refrain from staying with pets or entering the hotel. Please refrain from staying in the parking lot.
If you are traveling with your pet, please use the nearby facility "Ivi Okada Animal Hospital" (about 20 minutes by car from the hotel). For more information, please contact us.
Is there a smoking area?

It is located in front of the shop on the first floor (near the poolside entrance on the left side of the lounge).

Do you have vending machines?

There is a vending machine for soft drinks in front of the elevator on the first basement floor. Please purchase alcoholic beverages at the shop.

Do you have an ice machine?

There is no ice machine that can be used for free. It is sold at the shop.

Could you tell me how to make a reservation for relaxation?
Contact us for inquiries about relaxation 0799-52-3011
※Contact from guest room Click here for extension number "7608"
※Please refer to here for more information.
Can I park my bike?

Please park your bike in the parking lot.

Is there a bicycle parking lot?

There is no bicycle parking lot. There is a bicycle rack in the building, so please use it.

Can I rent a wheelchair?

It is possible. Please let the staff know when you arrive. (first-come-first-served basis, limited quantity)

Do you have a barrier-free restroom?

The multipurpose toilet on the first floor is available. There is also an ostomates.

What meters above sea level is the hotel?

The hotel is located about 60 meters above sea level. This does not apply to the tsunami inundation area announced by Minamiawaji City.

Could you tell me about the earthquake resistance of the hotel?

This building was completed in June 1988 and is a building built based on the new seismic standards.

Do you have laundromats?
It's located on the first basement floor.
Usage time 6:00 to 10:00, 15:00 to 23:00
Fee Washing machine 400 yen per time (automatically put in detergent), dryer 30 minutes 100 yen
Can I rent a DVD deck?

There is no DVD deck rentals.

Do you have room service?

There is no room service.

Where's the ice maker?

We don't have an ice machine. It is sold at the shop.

Can I check my baggage?

Please use the dial-type locker in the lobby on the first floor to store your luggage before arrival and after departure.

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