FAQ/CONTACT
Frequently Asked Questions and Inquiries

Please see here for accommodation terms.

Accommodation rates include dinner, breakfast, drinks and snacks in the lounge, hot springs and activities.

Check-in 15:00 Check-out 11:00
※It may vary depending on the plan of the reservation.

It is possible, but an additional fee will be charged below.
(1) Room use after 11:00:
・Excess time up to 3 hours: 25% of the accommodation fee
・Excess time up to 6 hours: 50% of the accommodation fee
・If the excess time exceeds 6 hours: Full amount of accommodation fee
(2)Room use before 15:00: If you pay the full price, you can use the room from 8:00 a.m.
※We may refuse depending on the conditions of your stay.

Please pay for it when you arrive. In the case of personal reservation, it is also possible to pay for each room.

You can use the following payment.
Cash/JCB/VISA/Master/AMEX/Diners/Credit Payment/au PAY/d Payment/Mellpay/PayPayPay/Alipay/WeChatPay

A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan of the reservation.

Please contact the hotel for information on accommodation invitation tickets.
TEL： 0799-52-3811 (10:00~17:00）

For information on reservations other than the official website (Rakuten Travel, jalan net, and other travel agencies, etc.), please contact each reservation site (travel agency).

For confirmation of the contents of the reservation, please fill in the reservation information (reservation number / guest name / stay date etc.) in the inquiry form and contact us.

You can also use drinks, snacks, hot springs and activities in the lounge.

Please refer to the link below for information on how to deal with food allergies.
＞For those who have food allergies

There is only a buffet restaurant "Le Sensoriel".

I'm not ready.

It’s basically the same menu.
The ingredients used are subject to change depending on the daily menu and purchase situation.

You can enjoy alcohol and soft drinks in the dinner buffet with free flow (free).

We do not accept reservations for seats. We will inform you on a first-come, first-served basis.
In addition, some seats such as sofa seats are guided to guests of 4 or more people.

We do not accept reservations. We will inform you on a first-come, first-served basis. In addition, we have introduced a waiting system, so please use it.

Yes.
In addition, you can enter the buffet restaurant by stroller.

Yes. It will be a ready-made baby food. If you wish, please contact the restaurant staff on the day.

There is 1 room where you can enter the bathroom with a wheelchair. In addition, there is a step to the bathroom.
For inquiries such as reservations, please contact us at 0799-52-3811 (10:00-17:00)

The superior Twin was renewed in April 2024, with separate toilets, baths and wash basins.
Standard Twin (Mediterranean-style) is a 3-point unit bus that was renewed in April 2013.
The Classic Twin Room is a 3-point unit bus that has not been renovated.

We ask for self-service that you can lay on your own futon bedding in Japanese and Western rooms. If you need assistance, please contact the front desk.

If you can make a reservation with the same room type including the view, we can arrange in a nearby room.

There is no smoking room. Please use the smoking area.

There is no room available. It is in a large public bath for women.

There is room wear (Yukata). You can use it all in the building. Sizes other than yukata prepared in the guest room are available at the front desk.

All rooms in Japanese-style rooms cannot see the sea.

Switching between heating and cooling is a batch of the entire building and cannot be adjusted for each room.
※The air volume can be adjusted for each room.

Standard Twin (Mediterranean) and some Classic Twin Rooms allow a bed to be attached to the wall.

superior Twin Room: If you make a request in advance, it is possible to prepare with each other.
Standard Twin (Mediterranean wind): Because there is a night table between beds, it cannot be attached.
Classic Twin Room: Some beds can be attached to each other, but we cannot guarantee your preparation.

You can enter. There is a step in all rooms to the bathroom (including the unit bath).
Please note that a stepping stone can be prepared, so if you wish, please contact the front desk. (Only first-come, first-served basis)

Baby cots are not available, including rental items. Bed guards are available only in the baby room and there are no rental items.
If you are worried, we recommend using a Japanese-style room with a mattress or a Japanese-Western-style room type (Junior Suite) room.

There are no restrictions on use. Please use it according to your physical condition.

There is no replacement for men and women.

You can use it.

There is no private bath.

There is one water bath for men and women.

It is a locker that can be used for free with a key.

There is no support service for staff.

There are both men and women's public baths.

There are no restrictions on use. Baby bath chairs and baby baths are available for both men and women's public baths.

There are steps in the entrance of the dressing room, the entrance of the open-air bath, and the hot springs. There are places with handrails for both indoor and outdoor baths to enter and exit the hot spring.

Day trip bathing is not available.

Mixed bathing for men and women over 7 years old is not allowed.

Uzushio Cruise, Awaji Farm Park Inn Grand Hill, Awajishima Ranch, Awajija Hill Outdoor Resort, World Park ONOKORO, Parche Fragrance Museum, Nijigen no Mori, Akashi Kaikyo National Government Park, etc. have playground equipment and facilities for children.

Spots that are easy to enjoy even on rainy days include the Otsuka Museum of Art, Onaruto Bridge Memorial Hall, Awaji Green Hall, Parche Fragrance Hall, Kaorujudo Hall, etc.

There is a restaurant and izakaya in the direction of Fukura, about 10 minutes by car from the hotel. If you go to Sumoto City, which is about 30 to 40 minutes away, you will find more shops.

There is "Kikukawa Store" about 7 minutes by car from the hotel, and "Ion" about 10 minutes by car.

It is located in "Lady" and "Cosmos" about 10 minutes by car from the hotel.

"Lawson" is about 10 minutes by car from the hotel.

Please refer to the car sharing service of "Other Services".

Naruto Taxi Co., Ltd. has a charter plan that can be used from more than 3 hours. Please contact 0799-52-0298 for details, as sightseeing courses and times can be changed according to your request.

I don't take care of you. Please use the refrigerator in the guest room.

There is no vending machine for cigarettes.

It's next to the front desk. In addition, the room is only baby room. Please ask the front desk if you need to be warm in other rooms.

What you can use JCB gift card, JTB nice gift
Unavailable VISA Gift Card, JTB Nice Trip

All rooms and rooms are non-smoking. For smoking, please use the smoking area in front of the shop on the first floor (near the entrance on the left side of the lounge pool side).
If smoking is found in the guest room, a cleaning fee of 30,000 yen (tax included) will be charged.

There is no coworking space.

There is an outdoor parking lot (240 cars, free) in front of the hotel lobby entrance.
In addition, use is on a first-come, first-served basis, and reservations are not accepted.

We are not able to provide medicines to customers at our hotel.

There is a vending machine for soft drinks and alcohol in front of the elevator on the first basement floor.

There is no ice machine that can be used for free. We sell at the shop.

Please park your bike in the parking lot.

There is no bicycle parking lot. There is a bicycle rack in the building, so please use it.

It is possible. Please let us know to the staff when you arrive. (first come, first served, limited quantity)

You can use the multipurpose toilet on the first floor. There is also an ostomate correspondence.

The hotel is located about 60 meters above sea level. It does not apply to the tsunami inundation assumption area announced by Minamiawaji City.

This building was completed in June 1988, and is a building built based on the new seismic standards.

There is no DVD deck rental.

There is no room service.