FAQ/CONTACT
Frequently Asked Questions and Inquiries

Click here for the terms of accommodation.

Accommodation rates include dinner, breakfast, drinks and snacks in the lounge, hot springs and activities.

Check-in 15:00 Check-out 11:00
※It may vary depending on the booking plan.

It is possible, but the following additional fees are charged.
(1) Rooms after 11:00:
・Excess time Up to 3 hours: 25% of the room charge
・Excess time Up to 6 hours: 50% of the room charge
・If the excess time exceeds 6 hours: Full amount of room charge
(2)Guest rooms prior to 15:00: You can use the room from 8:00 a.m. if you pay the full amount of the room charge.
※Depending on the situation of your stay, we may refuse.

Please pay your bill upon arrival. In the case of individual reservations, payment is also possible for each room.

You can use the following payment.
Cash/JCB/VISA/Master/AMEX/Diners/Credit Payment/au PAY/d Payment/Mellpay/PayPay/Alipay/WeChatPay

Cancellation fee will be charged 3 days in advance.
※It may vary depending on the booking plan.

Please contact the hotel for information on the use of accommodation invitation tickets.
TEL： 0799-52-3811

For more information about reservations other than the official website (Rakuten Travel, jalan net, and other travel agencies, etc.), please contact each reservation site (travel agency).

For confirmation of the contents of your reservation, please contact us after filling in the reservation information (reservation number / guest name / stay date etc.) on the inquiry form.

Drinks and snacks in the lounge, hot springs and activities are also available.

Please refer to the link below for information on how to respond to those who have food allergies.
＞For those who have food allergies

There is only a buffet restaurant "Le Sensoriel".

We don't have it.

Basically it will be the same menu.
The ingredients used are subject to change depending on the daily menu and stocking status.

Dinner buffet drinks can be enjoyed in free flow (free) of alcohol and soft drinks.

We do not accept reservations for your seat. We will inform you on a first-come, first-served basis.
In addition, some seats, such as sofa seats, will guide you to more than 4 people.

Reservations are not accepted. We will inform you on a first-come, first-served basis. In addition, we have introduced a waiting system, so please use it.

Yes.
In addition, you can enter the buffet restaurant by stroller.

Yes. It will be ready-made baby food. If you wish, please contact the restaurant staff on the day.

There is one room where you can enter the bathroom with a wheelchair. In addition, there is a step in the bathroom.
For inquiries such as reservations, click here: 0799-52-3811

The superior Twin was renewed in April 2024, with separate toilets, baths and wash basins.
Standard Twin (Mediterranean-style) is a 3-point unit bus that was renewed in April 2013.
Classic Twin is a non-refurbished guest room with a 3-point unit bus.

We ask for self-service that customers can lay their own futons in Japanese-style rooms and Japanese-style rooms. If you need assistance, please contact the front desk.

If you make a reservation in the same room type including the view, you can arrange in a nearby room.

There are no smoking rooms. Please use the smoking area.

There is no room available. It is in the public bath for women.

There is room wear (Yukata). It can be used in all rooms. Sizes other than the yukata provided in the guest room are available at the front desk.

All rooms in Japanese-style rooms do not see the sea.

Switching of heating and cooling is a lump-sum building and cannot be adjusted for each guest room.
※The air volume can be adjusted for each guest room.

Standard Twin (Mediterranean style) and some Classic Twin Rooms allow a bed to be attached to the wall side.

superior Twin Room: If you make a request in advance, you can prepare each other with beds.
Standard Twin (Mediterranean): Because there is a night table between beds, it cannot be attached.
Classic Twin Room: Some beds can be attached to each other, but we cannot guarantee the preparation.

You can enter. In addition, there is a step in all rooms in the bathroom (including unit bath).
In addition, a stepping stone can be prepared, so please ask the front desk if you wish. (Only a first-come, first-served basis)

Baby cots are not available including rental items. Bed guards are available only in the baby room, and there are no rental items.
If you are worried, we recommend using a Japanese-style room with a mattress or a Japanese-Western style room type (junior suite) room.

There are no restrictions on use. Please use it according to your physical condition.

There is no replacement for men and women.

You can use it.

There is no private bath.

There is one water bath for men and women.

It is a locker that can be used for free with a key.

There is no support service for staff.

There is a large public bath for men and women.

There are no restrictions on use. Baby bath chairs and baby bath are available for both men and women's public baths.

There are steps on the entrance of the dressing room, the entrance of the open-air bath, and the hot springs. There are places with handrails for both indoor and outdoor baths when entering and exiting the hot spring.

Day-trip bathing is not available.

Mixed bathing for men and women over the age of 7 is not allowed.

Uzushio Cruise, Awaji Farm Park Inn Grand Hill, Awajishima Ranch, Awajija no Hire Outdoor Resort, World Park ONOKORO, Parche Fragrance Museum, Nijigen No Mori, Akashi Kaikyo National Government Park, etc. There are playground equipment and facilities for children.

The Otsuka Museum of Art, Onaruto Bridge Memorial Hall, Awaji Green Hall, Parche Fragrance Hall, Kaorujudo Hall, etc. are easy to enjoy on rainy days.

There is a restaurant and izakaya in the direction of Fukura, about 10 minutes by car from the hotel. If you go to Sumoto City, which is about 30 to 40 minutes away, you will find more shops.

"Kikukawa Store" is about 7 minutes by car from the hotel, and "Ion" is about 10 minutes by car.

It is located in "Lady" and "Cosmos" about 10 minutes by car from the hotel.

There is "Lawson" about 10 minutes by car from the hotel.

Please refer to the car sharing service of the facility information "Other Service".

Naruto Taxi Co., Ltd. has a charter plan that can be used for more than 3 hours. Please contact 0799-52-0298 for details, as the sightseeing course and time can be changed according to your request.

We don't take care of you. Please use the refrigerator in the guest room.

There is no vending machine for cigarettes.

There is a baby room. Please ask the front desk if any other guest rooms require warm-up.

Available JCB Gift Card, JTB Nice Gift
Unavailable VISA Gift Card, JTB Nice Trip

All rooms and rooms are non-smoking. For smoking, please use the smoking area in front of the shop on the 1st floor (near the poolside entrance on the left side of the lounge).
If smoking is found in the guest room, a cleaning fee of 30,000 yen (tax included) will be charged.

There is no coworking space.

There is an outdoor parking lot (240 cars free) in front of the hotel lobby entrance.
Please note that usage is on a first-come, first-served basis and reservations are not accepted.

We cannot provide medicines to customers at our hotel.

There is a vending machine for soft drinks and alcohol in front of the elevator on the first basement floor.

There is no ice machine that can be used for free. I'm selling it at the shop.

Please park your bike in the parking lot.

There is no bicycle parking lot. There is a bicycle rack in the hotel, so please use it there.

It is possible. Please let us know to the staff when you arrive. (first come, first served, limited quantity)

You can use the multipurpose toilet on the first floor. There is also ostomate support.

The hotel is located about 60 meters above sea level. It does not apply to the tsunami inundation area announced by Minamiawaji City.

This building is completed in June 1988 and is a building built based on the new seismic standards.

There is no DVD deck rental.

There is no room service.